Lacoste, BESTSELLER, and Decathlon have made conversational AI the key ingredient to their ecommerce and CX strategies. The result? Major cost savings from support departments and increase in ecommerce sales. How’d they do it? We’ll give the inside scoop.
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Keynote Speaker
Ian Newfeld
Senior Sales Leader - Heyday by Hootsuites
Ultimate Conversational AI Playbook For The Revenue-Obsessed Retailer
About Ian Newfeld
Ian Newfeld has led an impressive career as a technology industry innovator and senior sales and revenue leader in his 13+ years working in SaaS and AdTech. Ian has also been featured in several well-known industry publications, including Adweek, Media Post, and MarTech Advisor.
Most recently serving as the Senior Vice President of Partnership at Mocha Global, Ian led the global sales, marketing, and client services function through the company's acquisition in January of 2022. Ian has helped Mocha Global improve distribution opportunities, enterprise partnerships, and strategic initiatives globally in his efforts.
Ian joined Heyday by Hootsuite in 2022 as a Senior Manager of US Sales.
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