You spent so much effort to create amazing products and drive customers to purchase your product. Then crap hits the fan. The carrier loses, breaks, or delivers the shipment late to your customer. Your customer is pissed! How brands handle these situations could result in a raging social media disasters or raving customers. Join us to learn how to create an amazing Post Purchase Experience that customers rave about.
About Emerson Hammer
Emerson has years of experience managing ecommerce supply chains. Through his experiences Emerson has found a passion for helping brands improve their Post Purchase Experience and turning angry customers into raving fans. This is why Emerson is proud to be part of the Corso team. Corso is a merchant first company that helps ecommerce brands provide a stellar post purchase experience. Corso exists to help ecommerce brands manage tough shipping issues in a sustainable way. When a customer''s package is lost, stolen or damaged - Corso will replace the package at no cost to the merchant + offset 100% of the last-mile shipping carbon through our world-class carbon partner. When a customer has a product malfunction on them, or they need to return or exchange a product Corso returns streamlines these processes with their self serve modules for quick resolutions